1. How do I place an order?
2. How can I find my order status?

3. How are my shipping costs calculated?
4. How long will it take to receive my order?
5. What shipping service do you use?
6. Do you ship to international destinations?
7. What is your return policy?

9. When will I be charged for my order?
10. What forms of payment do you accept?
11. Is it safe to send my credit card information over the Internet to you?

12. What if I have a question about customer service?
13. What are cookies and do you use them?
14. How do I obtain a certificate of compliance or calibration?
15. What happened to LaVezzi Precision, the original manufacturer?
    
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Ordering

1. How do I place an order?
   Orders from the Tru-Pos Online Store at www.Tru-Pos.com
   Call us at  1-866-Tru-Pos1 (866-878-7671)
   Fax us at 1-866-878-7671
   
   email us at [email protected]
   
   OR mail your order to:
   
   Kremer Precision
   2205 W. Lone Cactus Drive, Suite 19
   Phoenix, AZ 85027
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2. How can I find out my order status?
   Call 1-866-878-7671 (M-F, 8 a.m. to 4 p.m. MST) for order status information.
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Shipping/Returns

3. How are my shipping costs calculated?
   Shipping costs are bases on actual weight and charges, not estimated amounts.
   
    
4. How long will it take to receive my order?
   1-7 days, depending on shipping method selected.
   We will notify you if extended deliveries are required due to inventory shortages
   
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5. What shipping services do you use?
   Most items are shipped UPS or Federal Express. You can select your delivery method at time of order.
   
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6. Do you ship to international destinations?
   YES!
   
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7. What is your return policy?
   We will grant an exchange or issue a refund for the full cash price within 30 days of receipt. After the 30-day period, you must contact Customer Service for a Return Authorization prior to returning any merchandise. Returns received after the 30-day period may receive a prorated cash or credit adjustment based on the age and condition of the product. After 180 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are not refundable.
   A 10% restocking fee may be applied
   
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Payment

9. When will I be charged for my order?
   You will not be charged for your order until the product has shipped from our warehouse.
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10. What forms of payment do you accept?
    We accept Visa®, MasterCard®, Discover®, American Express®  and Purchase Orders (For established accounts only).
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11. Is it safe to send my credit card information over the Internet to you?
    Yes. All credit card information sent through our store web site is encrypted for your safety.
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General Questions

12. What if I have a question about customer service?
    You'll probably find the answer in Customer Service. If not, click here to send an e-mail to Kremer Precision. You can also contact Customer Service at 1-866-878-7671 (M-F, 7 a.m. to 4 p.m. MST).
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13. What are cookies and do you use them?
    A cookie is a data element a web site sends to your browser. It is stored on your computer and tells a web site that a previous visitor has returned.  It doesn't automatically give personal information about you, such as your e-mail address or name. We use cookies to help us provide you with a fast, convenient shopping experience at our online store and to eliminate re-entering the same information for subsequent orders. Cookies also help us monitor whether our web sites are functioning properly. They also perform site traffic analysis.

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14. How do I obtain a certificate of compliance or calibration?
    Please specify at time of order whether you would like a Certificate of Compliance ($6.00 ea.) 
    or a Certificate of Calibration. ($10.00 Ea.)
    A lot charge of $15.00 covers all Certificates of Compliance on one order placed at one time.
    Lot charges cannot apply to Certificates of Calibration.
    
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15. What happened to LaVezzi Precision?
    MW Industries recently acquired LaVezzi Precision, Inc. for its medical manufacturing capabilities. The company will now  direct 100% of its focus on the manufacture of critical medical machined components. See news release.
    
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